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The new Charger is the E.P.O. bike we all need. If you lust after a hardcore e-bike but think the ambition of the Surge is a little over the top then the Charger is the one for you.
The new Charger is the E.P.O. bike we all need. If you lust after a hardcore e-bike but think the ambition of the Surge is a little over the top then the Charger is the one for you.
Orange Bikes

Orange Bikes Charger S 27.5 Inch Full Suspension Electric Bike Fizzy Orange

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30-Day Money-Back Guarantee

We want our customers to be able to buy with confidence. At Custom Riders we offer a 30-day money-back guarantee. If for whatever reason you are unhappy with your purchase, simply return the unused item, in its original packaging and we will issue you with a refund or replacement.

Please note we can not accept returns on Custom Bike builds or Custom Wheels as these are made to order.

How do I return an item?

You can call us first Tel 01462 650740
Email info@customriders.com
or Just send Items back to Dispatch Address below.
Custom Riders UK
Unit C 43 Bury Mead Road
Hitchin
Hertfordshire
SG5 1RT
We have a downloadable returns form link <Download Returns PDF > or see it at top of the page just hover over it. If you would like to return an item, simply indicate the items that you would like to return and what you would like us to do (i.e. refund or replace) and we will do the rest. If you can’t print out the returns form, just email info@customriders.com or write a note down to send with your parcel to include your invoice number, Name Address phone number and what you would like us to do i.e. refund Swap or replace.

How long will it take for my return to be processed?

Returns are typically processed on the day of receipt. With refunds usually being processed the same day.
Please be aware that although refunds are processed straight away, CitrusPay our payment gatway can take up to 5 working days for the amount to show back on to your card this is out of our control.

Declined orders on the site. At the time of placing an order on the website it goes through a verification check via our Citruspay gatway and if for any reason it is declined it will show up on your card as Pending or allocated funds for that payment these are held from your Bank / Card provider to our Payment gateway then on to our bank in the event of a cancel or decline these funds can say allocated or pending till our bank / payment provider release returns the funds back to your account . PLEASE NOTE this is out off our control and can take anywhere from 2-5 Days , Paypal refunds are usually same day.

Who pays for returning an item?

Unless the item has been sent in error or is faulty, it will be the customer’s responsibility for any costs involved in returning an item.

In the event that an item has been sent in error or is faulty, we will pay for the return postage cost. We will refund up to a maximum of £8.00 (unless agreed beforehand in writing). If you believe that you have been sent an item in error or think that it may be faulty, please contact us on 01462 650740 or send an email with details of the error/fault to info@customriders.com and we will get back to you with details on how to proceed.

My item is faulty, how long will it take?

In the event of a faulty/defective product, we may need to return the item to the supplier/manufacturer for inspection. Please be aware that we may require authorisation from the supplier of the item before we proceed with the warranty claim, so please be patient. We will keep you updated throughout the process.

Please be aware that for a warranty to take place, there is usually a process of getting photographic evidence and / or returning the item back to us. This will vary depending on the manufacturer and the problem itself. You can read our full warranty policy here.

Please note we are unable to accept returns on custom wheels or custom bikes.

Warranty and how it works.

What is your warranty policy?

We work hard to ensure that all the items that we sell are to the highest standards of quality. On the odd occasion that you do experience a problem we want to ensure that we get this resolved for you as quickly and efficiently as possible.

When you receive an order from us, it’s important to inspect the product before you install it, as it is much easier to resolve an issue before it has been fitted as there is no essence of blame on behalf of the customer due to improper fitting or user error.

What is not covered under warranty?

  1. Improper fitting, poor maintenance and abuse derived from neglect or crash damage will not be covered under our Warranty Policy.
  2. We will not cover general wear and tear on tyres cuts or slits, inner tubes, brake pads, cables, chains or bearings. This will be considered as general wear and tear that comes from BMX riding.
  3. Tyre blowouts, damage to the sidewall from brakes not set up correctly or the tyre tread will not be considered warranty in most cases.
  4. Bending or denting of bars, frames, cranks, rims or forks are not due to manufacturing defects, so will not be considered a warranty issue.
  5. Clear coated bikes/frames/forks/bars/cranks will not be warrantied against cosmetic damage that may arise from dampness getting under the lacquer.
  6. Warranties are non-transferable and will only cover the original purchaser. All warranty claims will require the original proof of purchase.
  7. Costs incurred due to loss of use, alongside any labour charges, due to a warranty claim being made, are not covered under our Warranty Policy.

If a replacement or repair is not available on your warranty claim, we may offer an alternative item of the same/higher value. Alternatively a proportional refund (equivalent to the remaining life of the product) could be offered in this event.

We will always work in the interests of our customers to ensure our warranty claims are resolved with the manufacturer to a satisfactory manner. In the event that we are unable to provide a satisfactory outcome, we will inform the customer with the decision that has been made.

This does not affect your statutory rights.

How do I make a Warranty claim?

If you believe that you have a product that is considered a warranty, please call us on 01462 650740 or email us at info@customriders.com detailing the following information:

1. When the product was purchased

2. What the problem is with the item and the events that lead up to the issue

3. Any images or videos you can take of the issue

Once we have received the above information, we will speak with the manufacturer and assess the situation. We may ask for the item to be returned back to us for further inspection or repair. If the item needs to be returned and it is agreed that that it is a warranty, we will refund your return postage cost up to the value of £8.00.

How long will the warranty process take?

Each manufacturer will have different times and policies related to warranties. So it can vary from brand to brand. However we will always push to get the case resolved and a decision made as quickly as possible, as we are aware how frustrating it is being off your bike.

Once a warranty decision has been made we will inform you of the outcome and what is needed to be done to proceed from there.

Orange Bikes Charger S 27.5 Inch Full Suspension Electric Bike Fizzy Orange

Season:2021

Brand:Orange Bikes

Code:B21CHGRS-FIOR

The new Charger is the E.P.O. bike we all need. If you lust after a hardcore e-bike but think the ambition of the Surge is a little over the top then the Charger is the one for you.

Updated for 2020, the second generation Charger incorporates the new Shimano 8035 battery technology whihc has allowed us torevise of the ergonics ofpower assist controls.

Think of a itas a re-inforced Five with extra horsepower at the touch of a button.Think of a Five with a charging port and you'll see where the name comes from. We love theCharger - keep the battery topped up and it's the e-bike that's always ready to go. Confident handling and the kind of trail 'pop' that you expect from an Orange - but with added oomph. Sessioning the local woods or lapping your favourite trail centres, the Charger will power you to the top of your favorite tracks time after time. With its 504Wh power cell there's plenty of juice in the tank to go boost andplay hard and fast, or just enjoy the extra spinning up those longer climbs in eco mode for longer rides out.

Construction

LIke it's bigger sibling the Surge, the Charger ’s revised construction and shape is one of the biggest leaps forward over its predecessor, revisions to the front triangle in both construction and tubing profile have helped improve the bike's stiffness while still remaining compliant enough that the bike isn’t harsh, the new downtube is substantially slimmer and has a much more organic profile that the one that went before it.

While the rear swingarmhas taken cues from our 327 DH bike in its profile, this has been done to help deal with the large amounts of torque being produced by the motor, the additional overall weight of the bike and the fact that this bike acts like your own personal uplift vehicle where descents are the order of the day.

The final piece of the puzzle was to have a battery that was easily removable. Hearing of riders doing “double battery rides” is very much a reality and we wanted a system that allowed this to happen as easily as possible. The battery is now removable with the use of just a key, so there are no more bolts to undo and it should take a matter of seconds to swap. Second batteries will be available from Orange and will come with the protective cover as standard.

SHIMANO EP8 DRIVE UNIT

We have worked closely with Shimano since the introduction of the very first Electric Powered Orange model. The Shimano drive assist philosophy is very much like ourown. Their system does what it needs to do, then stays out of the way when it's done its job, letting you ride the way you want to.

The brand new Shimano EP8 unit is an improvement in every way to the previous model, making what we considered the best even better. The new drive unit is slimmer, sleeker and more compact than its predecessor, but don’t let its size deceive you. The EP8 packs a punch with enough power to get you to the top of any epic climb. The streamlined, integrated design not only looks the part, but it also allows for increased ground clearing for when the trail gets technical.

Everything about the EP8 is designed to allow you to focus on the ride. The new unit operates with little noise, letting you to focus on the natural sound of the trails without distraction. The newly refined Trail Mode utilises all 85Nm of the EP8’s power to effortlessly and intuitively assist you on your ride. Whether tackling loose sand or steep mountain ranges, the drive unit rapidly and seamlessly self-adjusts so that you can be safe in the knowledge that you’ll always have maximum traction and control. The harder you push, the more power will be delivered to assist you, meaning that no trail is off-limits.

The lightest full-power system, weighing in at just 2.6kg and with a 36% reduction in drag compared to the previous model, the EP8 will not hold you back. An improved clutch mechanism makes for a more responsive ride, with a smoother cut-off when pedalling above 25km/h. All of this puts you in complete control of the bike, with fluid pedalling and no surprises. The EP8 also offers an improved Walk Assist Mode, fully supporting you to push your bike with a onebutton control, allowing you to hop on and off with ease.

With the E-Tube Project App you can choose from 10 levels of assistance and set the maximum amount of torque best suited to your ride style across three modes, allowing for a fully customised ride before you’ve even put on your helmet. Preferences can be saved to different profiles so that you can quickly and easily switch between them for different terrains, or if swapping from thedaily commute toweekend trails.

The EP8 also offers peace of mind. The smart, heat-conducting magnesium materials and a completely redesigned motor housing means that the unit handles rising temperatures on climbs easily, guaranteeing you maximum torque for longer. The new colour display is also fitted with an anti-theft mount and is optimised to be visible in bright sunlight, meaning that you can spend less time with your head down and more time enjoying what the bike has to offer.

Why the Charger?

F: 150MM | R: 145MM | W: 27.5

  • Frame designed and built in Britain
  • 5 year frame warranty with Limited LifetimeCrash Replacement
  • NewShimano EP8 Drive Assist
  • NewSlimmer downtube with Shimano 8035 battery
  • NewQuick release battery
  • New'On' switch on top tube
  • Tuned pivot position with compact swing arm for optimal suspension performance
  • Boost 148mm rear hub spacing
  • Trail honed geometry
  • Long top tube short stem for high-speed stability
  • Choose from 4 custom colours

New Shimano EP8 Features

  • 85Nm max torque - Max assist ratio: 400%
  • 2.6kg total weight
  • 10% reduced volume (compared with E8000)
  • 36% less drag
  • Shimano E8000 250W drive unit with 70Nm torque
  • 504Wh Lithium Ion battery for up to 100km assist
  • Same 177mm Q-Factor as a standard XT crankset
  • 4 Assist Modes (Walk/Eco/Trail/Boost)
  • Mechanical Walk Assist improved to the level of Intelligent Walk Assist (Di2)

Technical Specs

Here are the technical specifications of the Shimano EP8drive unit.

Pedal Assist Mode

All three support modes will assist until 16mph.

  • ECO-Riding support while enabling maximum range
  • TRAIL-Gradual support for encouraging sportive riding
  • BOOST-Full support for maximum boost and uncompromised climbing
  • WALK ASSIST- As additional mode, walk assist can be easily enabled with the assist switch

Compact Concept

Short chainstays (shorter chainstay length ensuring better manoeuvrability)
Narrow Q-factor of 177mm (compact and lightweight design for better handling with same Q-factor as current Shimano XT)

Performance

Maximum power: 504 W
Nominal power: 250 W
Maximum torque: 85Nm

Weight of Drive Unit

2.6kg

Li-on Battery

Integrated version (504Wh)
Charging: 80% after 2,5 hrs / 5 hrs from 0 to 100%
Battery life: 1,000 cycles

Frame & Fork

6061-T6 Monocoque UK Formed Custom Aluminium Tubing. Wheel Size: 27.5. Rear wheel travel: 145.

Swingarm Bolt Type Allen Key Head (Boost 148mm Hub)
Rear Shock RockShox Super Deluxe Select 230x57.5
Headset Cane Creek 49mm for Tapered Steerer
Fork RockShox 35 Silver TK 150mm 27.5

Drivetrain

Shifters SRAM SX Eagle - Single Click
Cassette SRAM SX 1210 11-50T Eagle
Chain Device Shimano CDE80
Bottom Bracket Shimano EP8 DU Integrated
Crankset Shimano M600 165 E 34t
Rear Mech SRAM SX Eagle 12spd
Chain SRAM SX Eagle

Wheel & Tyres

Wheelset WTB ST Light i30 on Strange Pro 27
Tyres Maxxis Minion DHR II 2.4 EXO TR 27.5

Braking

Brakes SRAM Guide RE 200/200

Finishing Kit

Seatpost SDG Tellis 150mm
Seat Clamp Strange Bolted
Stem Race Face Chester M35 x 40mm
Saddle WTB Silverado Comp
Handlebars RaceFace Chester 780mm
M35 Grips Strange Grappler Lock-On

Power Assist

Control Switch Shimano EM800
Drive Display Shimano EM800
Battery Shimano E8035 504wh Integrated battery
Drive Unit Shimano EP8
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