Custom Rider's Web Site Content
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Custom Riders UK, and is protected by trade dress, copyright, patent and trademark laws, as well as various other intellectual property rights and unfair competition laws.
Except as expressly provided in these Terms & Conditions, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without Custom Rider’s express prior written consent.
• You may use information on Custom Rider’s products and services purposely made available by Custom Rider’s for downloading from the Site, provided that you:
• Do not remove any proprietary notice language in all copies of such documents.
• Use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media.
• Make no modifications to any such information.
• Not make any additional representations or warranties relating to such documents.
Privacy
Custom Rider’s Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. To view Custom Rider’s Privacy Policy, click here. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
Pricing
Prices for our products are subject to change without notice.
All prices are inclusive 20% Vat
We reserve the right at anytime to modify or discontinue the Service (or any part or content thereof) without notice at anytime.
Note we may have different prices on different market places and are not always like for like pricing as extra fees and cost associated with using their platforms.
Postage packaging / carriage is calculated at the end / basket stage of the order and there may be special offers or price threshold to receive fee carriage and may change at anytime (in the case of special or overseas orders prices is calculated on weight but can also be volumetric / size / weight and may not always be correct and we will contact you if there is any differences in price.) you can always email us first for a quote .
Products And stock Availability
There may be times when the product you have ordered becomes unavailable or is out of stock this can be down to a number of factors last one sold or listed on multiple website as Ebay / Amazon and the time from selling item to backwards updating the stock system can take 15 minutes. We will do our best to let you know of any stock errors within 24 hours by either phone or email.
We also hook in to suppliers csv stock feeds and the accuracy of external stock can not always be guaranteed to be accurate and is always on a first come first served approach with our suppliers. But we make every effort to update the website on a daily basis and make it as good as we can.
Please note images on the website are photos taken by us or suppliers / manufactures and we cannot guarantee colours the what you see on your phone or monitor.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to discontinue any product at any time.
Payments
Our website is powered by Citruslime and CitrusPay for all credit card payment as the payment gateway And all transactions are encrypted and no one at Custom Riders UK has access or is able to view your card details we only see your name and address and email to process and ship your order. We do not sell or pass your personal details on to anyone.
We do offer other payment options such as Apple pay and Google pay Paypal and Klarna and each of these options has there own payment gateway and again Custom Rider UK has not access to your Card details
All goods must be paid for in full before shipping . We reserve the right to cancel any order.
Declined orders on the site. At the time of placing an order on the website it goes through a verification check via our Citruspay gateway and if for any reason it is declined it will show up on your card as Pending or allocated funds for that payment these are held from your Bank / Card provider to our Payment gateway then on to our bank in the event of a cancel or decline these funds can say allocated or pending till our bank / payment provider release returns the funds back to your account . PLEASE NOTE this is out off our control and can take anywhere from 2-5 Days , Paypal refunds are usually same day.
Klarna
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply.Ts&Csapply
Klarna offers two different Buy Now Pay Later Credit Products in the UK (BNPL Products):
- Pay in 3 instalmentsallows a consumer to spread the cost over 3 equal payments. This product is completely interest-free.
- Pay in 30 daysallows a consumer to get up to 30 days to pay for their goods with no interest.
How does Pay in 3 work?
Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.
Am I eligible for Pay in 3?
You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3. When you choose Klarna they will also check the information you provide and your financial situation.
Can I have multiple Pay in 3 orders at the same time?
Yes, you can. If you see Klarna Pay in 3 when you go to an online checkout then it is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.
What does Klarna consider when reviewing my application?
Klarna offers Pay in 3 based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 before does not mean it will be offered for every order. In turn, if your application for Pay in 3 is denied, it does not mean it will be denied for future orders.
What do I need to provide when I make a purchase?
If you want to purchase something using Klarna’s Pay in 3, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.
Will a credit search take place?
When you use Pay in 3, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.
How do I make repayments to Klarna?
Klarna will take your Pay in 3 payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held byCustom Riders UK. All transactions take place through connections secured with the latest industry standard security protocols.
How do I know Klarna has received my payment?
Klarna will notify you by email, SMS or push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.
What happens if I don’t make a payment on time?
Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to our T&Cs.
What happens if I don’t pay for my order?
If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.
I've received a statement, but I've not yet received my goods.
If you have not received your goods please call Custom Riders UK 01462 650740to check on your order and delivery status. You can also contactKlarna’s Customer Serviceso that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
What happens if I cancel or return my order?
As soon as Custom Riders UKhas confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.
I have canceled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.
I have asked for a refund. How will I be refunded?
Refunds will be issued back to the debit or credit card which was originally used at checkout.
What happens to my statement, when I have returned the goods?
Once Custom Riders UK has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
What happens to my statement when I have returned part of my order?
Once Custom Riders UKhas received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.
I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’sCustomer Service pagefor a full list of FAQs, live chat and telephone options.
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
External Links
Links to Other Sites and to the Custom Riders Site This Site may contain links to other independent third-party web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Custom Rider’s control and Custom Rider’s is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.